Digital Support Analyst
Core
Resolve digital billboard technical issues and outages for Clear Channel Outdoor's network of LED/LCD displays, serving as the front line for incoming technical service requests.
Role type
Tier 1 IT support analyst (digital signage infrastructure)
Builds
Stability and uptime for Ad/Content scheduling and delivery systems, on-display PC/networking equipment, and cellular infrastructure.
Domain
Digital signage / Out-of-home advertising / IT Infrastructure
Deliverable
client delivery
Required skills
Windows OS diagnostics, TCP/IP networking, local and wide area networking, log file analysis, incident triage, hardware/software troubleshooting
Preferred skills
Adaptability to new technologies, multi-tasking under pressure, problem-solving
Technologies
Windows O/S, ServiceNow, modems, routers, PCs
Responsibilities
Diagnose and triage hardware and software issues across core communication equipment; Verify and reproduce system issues through log file analysis and error correlation; Document system incident outcomes and prioritize escalated issues in the service tracking system; Support market technicians and contractors in identifying faults and diagnosing network issues; Respond with urgency to demanding deadlines and identify opportunities for improvement; Document incident outcomes and resolution methods in the ServiceNow system.
