District Services Manager - Fayetteville, AR
Core
Drive Services sales growth by cultivating strategic partnerships between Service Providers and the Home Services organization, overseeing the entire provider lifecycle from sourcing to termination.
Role type
Senior IC district services manager (retail/home improvement)
Builds
Service provider partnerships and operational compliance for Home Depot's home services
Domain
Retail / Home Improvement / Construction
Required skills
Relationship management, operational oversight, performance optimization, compliance auditing, conflict resolution, negotiation, project management, customer experience management, field oversight, training and development
Preferred skills
Retail store environment knowledge, home improvement industry experience, general construction industry experience, residential remodel project management
Technologies
Google Reviews, BBB, Medallia IVOC, SOP SS 08-40
Responsibilities
Research and review customer feedback to identify service improvement opportunities; Schedule and conduct Partnership Reviews with Service Providers to assess performance and ensure compliance; Prospect, evaluate, and onboard new Service Providers; Execute comprehensive field oversight through regular job site and install inspections; Lead monthly compliance reviews and audit analysis; Resolve store escalations related to installation issues; Conduct training sessions for Service Providers
Seniority
Mid-level, hands-on IC