Sr. Customer Service Representative
Core
Provide quality professional customer service by handling inbound/outbound calls, emails, and complex inquiries for Home Depot's At Home Services.
Role type
Senior Customer Service Representative
Builds
Customer relationships and resolution for At Home Services
Domain
Retail / Home Improvement
Deliverable
client delivery
Required skills
Phone communication, Email management, Problem resolution, Cross-functional collaboration, Policy adherence
Preferred skills
Microsoft Office Suite, Negotiation, Complaint handling, Dispute resolution
Responsibilities
Handle escalated inquiries via phone, email, or text; Answer inbound and place outbound calls; Monitor and respond to email boxes; Coordinate functions using THD At Home Services systems; Act as a liaison between field, vendors, and customers.
Seniority
Senior, hands-on IC