Customer Service Representative
Core
Primary brand ambassador delivering exceptional support across email, phone, and chat while managing orders and assisting with technical troubleshooting for PERGOLUX smart pergola systems.
Role type
Customer Service Representative (E-commerce)
Builds
Customer experience and order fulfillment for smart outdoor living products
Domain
E-commerce / Outdoor Living
Deliverable
client delivery
Required skills
Multichannel communication, order management, technical troubleshooting, cross-functional collaboration, data collection, feedback gathering
Preferred skills
Empathy, adaptability, system mastery (Zendesk, Shopify)
Responsibilities
Resolve customer inquiries via phone, chat, and email; manage order modifications, cancellations, and tracking; provide first-level technical support; coordinate with logistics and warehouse partners; gather customer feedback for service improvements
Seniority
Junior, 0–2 years experience