Remote Bilingual Customer Service Representative | Mexico
Core
Remote customer service representative supporting US-based customers via inbound/outbound interactions, live chat, email, and phone. (via careerplan.io/jobs/BA-006-52-B66-99-604-remote-bilingual-customer-service-representative-mexico-at-resolvglobal)
Role type
Customer Service Representative
Builds
Customer support operations for US clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
English communication, US BPO/call center experience, inbound/outbound handling, multitasking, system navigation
Preferred skills
Healthcare, technical, billing, sales, collections, administrative support experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, perform retention and escalation handling, schedule appointments, process billing and collections tasks
Seniority
Individual Contributor