Remote Bilingual Customer Service Representative | Mexico
Core
Remote customer service representative supporting US-based customers via inbound/outbound interactions, live chat, email, and phone.
Role type
Customer Service Representative (IC)
Builds
Customer support operations for US clients (via careerplan.io/jobs/BA-006-52-B66-99-606-remote-bilingual-customer-service-representative-mexico-at-resolvglobal)
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
English (fluent), customer service, inbound/outbound handling, multitasking, system navigation, remote work discipline
Preferred skills
US BPO/call center experience, healthcare/technical/billing/sales support background, live chat/email support, retention/escalations handling
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, wired internet
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, perform retention and escalation handling, multitask across multiple systems
Seniority
Individual Contributor