District Services Manager - Alexandria, VA
Core
Drive Services sales growth by cultivating strategic partnerships between Service Providers and the Home Services organization, overseeing the entire provider lifecycle from sourcing to termination.
Role type
District Services Manager (IC)
Builds
Service Provider partnerships and operational compliance for Home Services
Domain
Retail / Home Improvement / Construction Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
relationship management, operational oversight, performance optimization, compliance management, customer experience resolution, provider onboarding, field oversight, audit analysis, conflict resolution, project management
Preferred skills
retail store environment knowledge, home improvement industry experience, general construction industry experience, residential remodel project management
Technologies
Google Reviews, BBB, Medallia IVOC, SOP SS 08-40
Responsibilities
Research and resolve customer feedback and escalations to meet SLAs; conduct partnership reviews and check-ins to assess provider performance and compliance; prospect, evaluate, and onboard new Service Providers; execute field oversight through job site inspections; lead monthly compliance reviews and audit analysis; support store teams with installation issues and promotional events.
Seniority
Mid-level, hands-on IC