Vendor Relationship Manager
Core
Manage relationships with independent roadside assistance contractors to ensure consistent delivery of emergency services to AAA members.
Role type
Senior Vendor Relationship Manager (Field Operations)
Builds
Emergency Roadside Assistance (ERS) service delivery network
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
Vendor management, team management, contract negotiation, performance analysis, complaint resolution, financial reporting, proposal development
Preferred skills
Salesforce, Tableau, cost-benefit modeling, P&L analysis
Technologies
Outlook, Word, Excel, PowerPoint, Salesforce, Tableau
Responsibilities
Provide guidance to station owners on performance thresholds and operational practices; Analyze station performance data to identify improvement opportunities; Conduct field visits to inspect facilities, equipment, and driver compliance; Resolve member and customer service issues; Monitor station coverage to meet response time requirements; Prepare business proposals for operational changes.
Seniority
Senior, hands-on IC with field travel