IT Technician
Core
Provide Tier 1 support for hardware, software, and network issues, maintaining IT infrastructure and supporting users in a fast-paced environment.
Role type
IT Technician (Tier 1 Support)
Builds
IT infrastructure stability and user productivity
Domain
General IT / Enterprise Support
Deliverable
product features
Required skills
Windows 11 troubleshooting, Windows Server administration, printer setup and troubleshooting, PC builds and imaging, Microsoft 365 support, inventory management, data transmission support, ITIL processes
Preferred skills
QAD knowledge, Dell SonicWall experience, industrial process and control systems familiarity, TraceLink system proficiency, SAP/ERP experience
Technologies
Windows 11, Windows Server 2022/2023, Microsoft 365, Active Directory, SAP, TraceLink, Microsoft Deployment Toolkit, Windows Autopilot, Kyocera printers
Responsibilities
Resolve OS, driver, and application issues on Windows 11 PCs; manage user accounts and basic upkeep on Windows Server; troubleshoot and maintain print servers and Kyocera printers; support Remote Desktop Services; perform PC builds, imaging, and deployment; install, configure, and troubleshoot desktops, laptops, and peripherals; manage IT asset inventory; support TraceLink data management system; install and update enterprise software; provide basic support for Microsoft 365 tools; document solutions in the knowledge base; follow ITIL-based incident management; assist with data transmission including EDI and API integrations; manage SOM Exchange activities for serialized operations.
Seniority
Junior to Mid-level, hands-on IC
