Practice Assistant II
Core
Greet and assist patients, manage appointments, process billing, and act as an EPIC Super User for scheduling and registration in a hospital infusion unit.
Role type
Practice Assistant II (Administrative Support)
Builds
Patient visit coordination and unit operations
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Patient scheduling, EPIC system proficiency, billing processing, document scanning, telephone management, prior authorization handling
Preferred skills
Surgical scheduling, advanced competency in schedule changes
Responsibilities
Greet and assist patients at the front desk, make and maintain patient appointments, answer telephones and schedule calls, process patient billing forms and scan documents, call for medical records and lab results, distribute unit mail, accept co-payments, handle prior authorization messages, act as an EPIC Super User for scheduling and billing, provide training to others, perform specialized functions like surgical scheduling at advanced competency.
Seniority
Entry-level to Mid-level, hands-on IC