Patient Services Representative
Core
Serve as the first point of contact for patients, handling appointment scheduling, administrative inquiries, and call routing in a healthcare environment.
Role type
Patient Services Representative (Call Center)
Builds
Patient appointment schedules and administrative records
Domain
Healthcare / Medical Administration
Required skills
English communication, inbound call handling, appointment scheduling, patient data verification, documentation, scheduling software navigation, HIPAA compliance, empathy, multitasking
Preferred skills
Healthcare experience, EHR experience, customer service experience
Technologies
Microsoft Teams, Office 365, Windows 11, patient management systems
Responsibilities
Answer incoming patient calls, schedule and manage medical appointments, verify patient information, document interactions in systems, route inquiries to providers, maintain confidentiality, escalate clinical questions
Seniority
Entry-level / Individual Contributor