Systems/Platform Admin I
Core
Desktop Support Specialist providing technical support for F5 employees' Windows, macOS, and mobile devices, including setup, deployment, and troubleshooting.
Role type
Junior IC Desktop Support Specialist
Builds
End-user computing environments and support workflows for F5 employees
Domain
IT Operations / Desktop Support
Deliverable
product features
Required skills
Windows 11 support, macOS support, mobile device management, printer troubleshooting, Zoom configuration, ServiceNow ticket management, Azure AD account management
Preferred skills
Intune administration, JAMF administration, KCS knowledge base creation
Technologies
Windows 11, macOS, iOS, Android, Intune, JAMF, ServiceNow, Azure, Zoom, O365, SharePoint
Responsibilities
Assist with setting up and deploying Windows and macOS devices; Install and troubleshoot operating systems and collaboration tools; Track IT assets and manage tickets in ServiceNow; Manage user and device accounts in Azure; Respond to HelpDesk requests and escalate issues; Create and modify KB articles using KCS methodologies.
Seniority
Junior, hands-on IC
