Systems/Platform Admin I
Core
Desktop Support Specialist providing technical support for F5 employees' Windows, macOS, and mobile devices, printers, and collaboration tools.
Role type
Desktop Support Specialist
Builds
IT support services for internal employees
Domain
IT Support / Enterprise Technology
Deliverable
product features
Required skills
Windows 11 support, macOS support, mobile device management, printer troubleshooting, Zoom configuration, ServiceNow ticket management, Azure AD account management, Intune deployment, JAMF deployment
Preferred skills
None stated
Technologies
Windows 11, macOS, iOS, Android, Zoom, ServiceNow, Azure, Intune, JAMF, O365, SharePoint
Responsibilities
Set up and deploy Windows and macOS devices; Install and troubleshoot operating systems and collaboration tools; Track IT assets and manage tickets in ServiceNow; Manage user and device accounts in Azure; Respond to HelpDesk requests and escalate issues; Create and modify KB articles using KCS methodologies.
Seniority
Entry-level (Internship returnee)
