Eng Svc Mgmt - Change Manager
Core
Manage and govern Change Management activities for Unisys-delivered services within a Federal Government environment, ensuring RFCs are raised, assessed, approved, scheduled, and implemented per ITIL best practices and client requirements.
Role type
Change Manager (Service Management)
Builds
Stable IT services for the Department of Agriculture, Fisheries and Forestry (DAFF)
Domain
Federal Government / IT Service Management
Required skills
Change Management process ownership, RFC review and validation, risk assessment, ServiceNow administration, stakeholder engagement, compliance monitoring, reporting and metrics analysis
Preferred skills
Analytical thinking, process orientation, self-motivation, professionalism
Technologies
ServiceNow
Responsibilities
Own and manage the Change Management process for Unisys delivered services; Review RFCs to ensure quality and compliance; Validate implementation plans, test plans, risk assessments, and backout procedures; Monitor the change schedule and identify conflicts or risks; Coordinate approval activities and manage escalations; Produce regular Change Management reports and metrics; Ensure compliance with DAFF Change Management processes; Act as the primary point of contact for Change Management activities; Collaborate with Incident, Problem, and Major Incident Management functions
Seniority
Mid-level, hands-on IC