Technical Project Coordinator
Core
Install, repair, and maintain desktop/laptop computers, printers, and peripherals at client locations; provide Level 2 and Level 3 remote and on-site support for End User Productivity and Service Desk Equipment.
Role type
Field Engineer (IT Support)
Builds
Physical support for End User Productivity and Service Desk Equipment and Infrastructure at client locations
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Hardware installation and repair, Level 2 and Level 3 troubleshooting, remote and on-site support, incident and request management, customer service
Preferred skills
Time management, problem-solving, analytical mindset
Technologies
Desktops, laptops, printers, peripherals, headsets, smartphones, tablets
Responsibilities
Install, repair, and maintain End User Productivity and Service Desk Equipment; Provide Level 2 and Level 3 support for Incidents and Service Requests; Manage physical support for client-supplied devices; Open records for Incidents and Requests on behalf of End Users; Provide a 'service hub' with dedicated support staff during Business Hours
Seniority
Individual Contributor