Field Technical Support Representative
Core
Onsite hardware support and repair for HP Print and Graphics Hardware and Personal Computers at customer sites.
Role type
Field Technical Support Representative
Builds
Post-sales service delivery for Enterprise to SMB customers
Domain
IT Hardware Support / Printing & Personal Systems
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, System diagnostics, Hardware installation and repair, Networking basics, Operating systems knowledge, Customer relationship management, Time management, Problem-solving under pressure, Physical lifting (50 lbs), Valid driver's license
Preferred skills
Advanced knowledge of operating systems and software, Proactive monitoring procedures, Team collaboration
Technologies
Printers, MFPs, Laptops, Desktops, Workstations, Peripherals, Networking components
Responsibilities
Repair printers, MFPs, and computers on-site; Run on-site and remote diagnostics; Configure system hardware, software, and network components; Perform installations, maintenance, and repairs; Provide break-fix reactive support; Escalate issues according to procedures; Maintain high customer satisfaction.
Seniority
Mid-level, hands-on IC