Field Engineer – North England
Core
Provide on-site field engineering support across multiple customer campuses, ensuring uninterrupted service delivery and supporting project delivery, IT refreshes, and migrations.
Role type
Senior IC field engineer (IT support & AV)
Builds
Service continuity and project delivery for diverse customer portfolio
Domain
IT Services / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
DSS support, IMAC activities, Apple Mac support, PC hardware support, software support, VIP & VVIP support, Audio Visual support, Asset Management, Ticketing Systems, Windows OS, Basic Networking
Preferred skills
ITIL Foundation, vendor certifications
Technologies
Apple Mac, PC Hardware, Windows OS, Ticketing Systems
Responsibilities
Provide on-site field engineering support across multiple customer campuses and locations, Diagnose and resolve hardware, software, and peripheral issues, Support customer projects, deployments, refreshes, and migrations, Maintain accurate documentation and comply with customer processes and SLAs
Seniority
Mid-level, hands-on IC