Onsite Technician 1st / 2nd Level Support (m/w/d)
Core
Provide onsite first and second-level support for workstations, mobility devices, and computer systems, including hardware/software incident resolution and infrastructure management.
Role type
Onsite IT Support Technician
Builds
Maintains production environment stability and user productivity through rapid incident resolution and infrastructure upkeep.
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Windows environment administration, Office 365 and Office 2016, Mobile device support (iOS/iPad), Local network printer systems, Inventory management, ITIL ticket tracking, Incident and request processing, Hardware installation and relocation, Dashboard monitoring and KPI reporting.
Preferred skills
Apple environment knowledge, Procedure improvement, Documentation management.
Technologies
Windows, Office 365, Office 2016, MS Teams, iOS, iPad, iPhone, Local network printers, Docking stations.
Responsibilities
Assist with workstation and mobility device support, Perform infrastructure installations and relocations, Resolve hardware and software incidents, Manage inventory of IT assets, Process incident and service requests, Monitor production environment dashboards.
Seniority
Mid-level, hands-on IC
