Technical Support Analyst – Workstation Support Analyst
Core
Providing 2nd level hardware and software support for workstations, mobile devices, voice/video equipment, and end-user solutions like Office 365.
Role type
Associate Workstation Technical Support Analyst
Builds
Operational support for Visa Inc.'s staff end-user environment
Domain
Corporate IT / End User Systems Support
Deliverable
client delivery
Required skills
Windows 11 support, M365 suite support, OSX support, iOS support, Android support, LAN printer troubleshooting, AV triage, incident prioritization, ITSM ticketing, asset database management, knowledge article creation
Preferred skills
Unified communications support, PowerBI familiarity, PowerAutomate familiarity, large-scale user support (100+ users)
Technologies
Windows 11, M365, OSX, iOS, Android, Service Now, PowerBI, PowerAutomate
Responsibilities
Provide 2nd level support for escalated workstation and mobile issues, perform daily sweeps of conferencing equipment, install and provision workstations and mobile hardware, maintain asset database accuracy, consult senior technicians for complex problems, escalate hardware repairs to third-party providers
Seniority
Entry-level to Junior, hands-on IC