Presales Service Management Lead
Core
Lead presales service management and ITIL-based service support for sales pursuits, RFPs, and client due diligence.
Role type
Senior presales service management lead
Builds
Realistic, supportable, and cost-effective IT service solutions for Government, Financial Services, and Commercial markets
Domain
IT Service Management (ITIL) / Enterprise Software Services
Required skills
ITIL service management, RFP response, solution architecture partnership, contract and SOW review, transition planning, risk mitigation, stakeholder coordination
Preferred skills
Master's degree
Technologies
ITIL frameworks, service management tools
Responsibilities
Serve as primary operational contact during sales pursuits and RFPs; Partner with Solution Architects and Sales Executives to develop solutions; Review proposals and contracts for alignment with delivery capability; Validate staffing models and service levels; Identify and mitigate operational and delivery risks; Ensure transition requirements and knowledge transfer are incorporated into solutions; Provide operational expertise during client presentations and negotiations; Drive handoff from sales to transition execution.
Seniority
Senior, hands-on IC