Lead Technical Field Engineer
Core
Remote onsite engineer providing advanced troubleshooting, break/fix support, and configuration for storage, network, and endpoint devices across complex enterprise environments.
Role type
Senior IC Technical Field Engineer
Builds
Production support for storage and network infrastructure
Domain
IT Infrastructure / Enterprise Storage & Networking
Deliverable
client delivery
Required skills
Advanced troubleshooting, remote access and management, hardware/software/OS expertise, complex issue resolution, cross-functional collaboration, process optimization, automation
Preferred skills
Vendor-specific storage/network/endpoint certifications, independent remote work management
Technologies
Servers, storage devices, network devices, endpoints, printers, applications
Responsibilities
Perform advanced troubleshooting and remote resolution of storage and endpoint issues, use servers to remotely access and manage client endpoints, provide senior-level remote support for priority client engagements, resolve critical and escalated issues, support and resolve faults across user endpoints and attached devices, drive Continuous Service Improvement (CSI) by identifying opportunities for innovation and automation (via careerplan.io/jobs/REQ574155-lead-technical-field-engineer-at-unisys)
Seniority
Senior, hands-on IC
