Técnico(a) de Campo Senior para Manutenção de Equip. de Informática - Dispatch – Curitiba - PR
Core
Senior field technician responsible for on-site maintenance, diagnosis, and installation of IT hardware and software for clients and data centers.
Role type
Senior field IT technician
Builds
Repairs and maintains desktops, laptops, printers, network devices, servers, and storage systems for client sites and data centers.
Domain
IT Infrastructure / Field Services
Deliverable
physical/clinical work
Required skills
Hardware and software troubleshooting, server and storage configuration, network device setup, Windows OS management, printer maintenance, data security principles, travel logistics management
Preferred skills
Intermediate English, negotiation skills, relationship building, process improvement suggestions
Technologies
Windows, Office Suite, Network Switches, Storages, Proxy configuration
Responsibilities
Perform corrective and preventive maintenance on hardware and software, resolve complex technical issues in high-stress environments, monitor service level agreements (SLAs) and support tickets from start to finish, travel to client sites for on-site repairs, ensure compliance with business policies and data security standards
Seniority
Senior, hands-on IC