Senior IT Field Service Engineer (m/w/d)
Core
On-site and remote IT support for laboratory and sample collection sites in the West region, focusing on troubleshooting, deployment, and lifecycle management of client environments.
Role type
Senior IT Field Service Engineer
Builds
Stable, secure, and compliant endpoint environments for laboratory operations
Domain
IT Infrastructure / Laboratory Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Client Management, Configuration Manager (SCCM), Microsoft Intune, Client-Hardware installation and configuration, Endpoint Security, Patch Management, Ticket management, Hardware and peripheral exchange
Preferred skills
SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker, Infrastructure project support, Rollout support
Technologies
Windows, SCCM, Intune, SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker
Responsibilities
Analyze, prioritize, and resolve IT incidents; Deploy and manage client lifecycle; Install, configure, and exchange hardware and peripherals; Ensure stable and secure workplace operations including patch management; Support rollouts, site renovations, and infrastructure projects
Seniority
Senior, hands-on IC