German-Speaking L1 Support Specialist
Hybrid
Core
First point of contact for a global Quick Service Restaurant (QSR) client providing technical assistance via phone, web, chat, and email.
Role type
Service Desk Level 1 Agent
Builds
Incident and service request resolution for end users
Domain
IT Support / QSR Industry
Required skills
IT troubleshooting (software, hardware, OS, network), Ticket management, Escalation handling, Documentation, SLA/KPI adherence
Preferred skills
QSR environment knowledge, POS/KDS systems familiarity
Technologies
Windows, Windows Server
Responsibilities
Log and resolve incidents and service requests across multiple channels; Provide technical support for software, hardware, and network issues; Escalate unresolved issues to higher support levels; Conduct follow-up to confirm resolution and customer satisfaction.
Seniority
Mid-level, hands-on IC