Support Specialist - Italian speaking
Core
First-line support specialist for restaurant management software, resolving technical issues for merchants via chat, email, and phone.
Role type
Support Specialist (Customer Success)
Builds
Tebi Connected Restaurant Management System
Domain
Hospitality technology / Restaurant management software
Deliverable
client delivery
Required skills
problem solving, merchant communication, product knowledge, cross-functional collaboration, documentation, AI tool usage
Preferred skills
Italian fluency, Spanish fluency, Dutch fluency
Responsibilities
Own first response for merchant inquiries, diagnose and resolve technical issues, collaborate with Engineering and Product, maintain CSAT and speed targets, create documentation and feedback, implement AI workflows
Seniority
Individual Contributor