Customer Service Agent - Call Center - Night Shift
Core
First-line support agent handling inbound calls to resolve software and hardware issues for restaurant POS systems and payment devices.
Role type
Customer Service Agent (Call Center)
Builds
Support services for SpotOn's point-of-sale and payment hardware ecosystem
Domain
Restaurant technology / Point-of-Sale (POS) / Payment processing
Deliverable
client delivery
Required skills
Phone-based troubleshooting, CRM/ticketing system usage, basic networking fundamentals (Wi-Fi, IP, Bluetooth), multilingual communication (Polish/English)
Preferred skills
Spanish fluency
Responsibilities
Handle inbound calls to resolve real-time software and hardware issues, guide clients through platform setup and updates, log interactions in CRM systems, escalate complex cases to Tier 2, identify recurring issues to improve processes
Seniority
Junior to Mid-level (1–3 years experience)
