German-Speaking Customer Service Representative
Hybrid
Core
Troubleshoot, diagnose, and correct IT-related technical issues for clients, guiding them to restore functionality and escalating complex problems.
Role type
Customer Service Representative (IT Support)
Builds
Restored client system functionality and resolved service requests
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT troubleshooting, technical diagnosis, client guidance, service request coordination, knowledge base management, MS Office Suite, Windows environment
Preferred skills
Telephone technical support experience, native/close-to-native German, analytical mindset, multitasking
Technologies
MS Office Suite, Windows environment