IT Help Desk Support Technician – MSP
Core
Provide friendly, professional technical support to business clients by troubleshooting computers, software, Microsoft 365, email, and connectivity issues.
Role type
IT Help Desk Support Technician
Builds
Support for a variety of businesses and technologies
Domain
Managed IT Services
Deliverable
client delivery
Required skills
customer service, communication, computer troubleshooting, Windows, Microsoft 365, networking, ticket management, documentation
Responsibilities
Troubleshoot computers, software, Microsoft 365, email, and connectivity issues; Assist with user accounts, password resets, workstation setup, and basic network support; Monitor client systems and respond to technical alerts; Research technical issues, identify solutions, and escalate when appropriate; Manage support tickets, document work accurately, and follow through to resolution; Collaborate with the team to support a variety of businesses and technologies