System Administrator (IT Helpdesk)
Core
Manage IT Helpdesk tickets and respond to user calls via phone, email, and ticket system to resolve queries and document cases.
Role type
IT Helpdesk Administrator
Builds
IT support services for end-users
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Ticket management, phone support, email support, ticket logging, MS Office applications, English (written/spoken), Chinese (written/spoken)
Preferred skills
ITIL Foundation certification, spoken Mandarin
Responsibilities
Manage IT Helpdesk tickets, Respond to user calls, Resolve user queries, Document cases in Ticket Logging System
Seniority
Individual Contributor
