Service Desk Tier 2
Core
Resolve medium to complex software, hardware, and connectivity issues for end users that Tier 1 cannot fix, working remotely or on-site.
Role type
Tier 2 IT Service Desk Technician
Builds
Resolved IT incidents and requests
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
IT troubleshooting, hardware diagnostics, software troubleshooting, networking basics, ticketing systems, remote desktop tools, Windows OS support, Microsoft Office support
Preferred skills
CompTia Network+ certification
Technologies
Remedy, Windows XP/7/10, Microsoft Office, remote desktop applications