Program Manager, Workplace Services
Core
Lead strategic evolution and operational excellence of front-of-house hospitality and physical logistics across a corporate campus, transforming reception and mailrooms into user-centric service hubs.
Role type
Senior Program Manager (Workplace Services)
Builds
Scalable hospitality and logistics programs for corporate clients
Domain
Commercial Real Estate / Workplace Services
Required skills
Program ownership, user journey design, SOP development, process improvement, training management, quality control, client relationship management, KPI/SLA monitoring, budget support
Preferred skills
Hospitality management degree, advanced visitor management software expertise, enterprise mail tracking platform knowledge
Responsibilities
Define and execute long-term vision and roadmap for Reception and Mail programs; Map and optimize end-to-end guest and employee journey; Develop and maintain unified SOPs for visitor management and mail processing; Design onboarding and hospitality service standards; Verify compliance with security and health/safety requirements; Manage client relationships and report on contract KPIs; Support program budgeting and cost efficiency initiatives
Seniority
Senior, hands-on IC
