Analyst - Facilities Helpdesk
Core
Provide 24/7 contact center support for facility management and support operations for over 100+ global clients, handling service requests, inquiries, and account management via phone, email, and chat.
Role type
Facilities Help Desk Analyst
Builds
Service requests, work orders, and client support communications for global real estate clients
Domain
Real Estate / Facility Management
Deliverable
client delivery
Required skills
Verbal and written English communication, MS Office proficiency, administrative organization, time management, customer service, data analysis, stakeholder communication
Preferred skills
Experience supporting Global Region services, Bachelor's degree
Technologies
MS Office suite, Excel
Responsibilities
Handle inbound and outbound calls, emails, and chat communications; process customer inquiries and create detailed work orders; coordinate with internal teams and external vendors; mentor new team members; support Finance Manager with WIP reporting, unbilled balances, aging analysis, and reconciliation; assist with billing documentation and invoice preparation; ensure compliance with service level agreements and quality assurance procedures.
Seniority
Individual Contributor