Customer Support Specialist with German
Core
Frontline guardian of a Facility Management platform, providing 1st and 2nd level application support and guiding customers through system migrations.
Role type
Senior IC customer support specialist (application support)
Builds
A unified CAFM platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios
Domain
Real estate operations / Facility Management
Required skills
Application support, IT support, problem-solving, analytical thinking, communication, documentation, user training, onboarding
Preferred skills
Database understanding, API familiarity, ticketing systems, Intercom, Zoho, Jira, Facility Management experience, SaaS experience
Technologies
Intercom, Zoho, Jira
Responsibilities
Provide 1st and 2nd level application support via email, phone, and ticketing systems; troubleshoot technical issues and coordinate resolutions; analyze recurring problems and collaborate with Product & Development teams; create and update documentation, user guides, and knowledge base articles; assist with onboarding and training of new users; support customer migration from one system to another.
Seniority
Mid-level, hands-on IC