Customer Service Representative | Dagupan, Pangasinan
Core
On-site Customer Service Representative supporting international clients in a fast-paced BPO/call center environment.
Role type
Customer Service Representative (BPO/Call Center)
Builds
Customer support services for international clients
Domain
Business Process Outsourcing (BPO), Customer Support
Deliverable
client delivery
Required skills
Strong spoken and written English, previous BPO/call center/customer service experience, problem-solving, multitasking, attention to detail
Preferred skills
Experience in healthcare support, technical support, billing support, sales support, collections, administrative support, live chat/email support, retention/escalations, inbound/outbound calling
Technologies
Multiple support systems
Responsibilities
Handle inbound/outbound calls, live chat, and email support; resolve customer issues and handle escalations; perform appointment scheduling and billing support; work in a fast-paced environment
Seniority
Entry-level to Mid-level, hands-on IC