Analyst - Facilities Help desk
Core
Provide 24/7 contact center services for facility management, handling service requests, inquiries, account management, and complaints for global clients.
Role type
Facilities Help Desk Analyst
Builds
Contact center support services for facility management operations
Domain
Real Estate / Facility Management
Deliverable
client delivery
Required skills
Verbal and written English communication, MS Office Suite proficiency, administrative organization, time management, customer service, stakeholder communication, problem resolution, escalation judgment, preventive issue identification, mentoring, training delivery, audit support, compliance adherence, health and safety standards knowledge
Preferred skills
Experience supporting Global Region services, Bachelor's degree
Technologies
MS Office Suite
Responsibilities
Handle inbound/outbound calls, emails, and chat communications; process customer inquiries and create work orders; coordinate with internal teams and external vendors; mentor new team members; support client audits and compliance procedures; assist with contractor inductions and permits; provide training and coaching for new employees
Seniority
Individual Contributor, entry to mid-level