Helpdesk Executive
Core
First point of contact for technical support, resolving hardware, software, and network issues for end-users to ensure smooth IT operations.
Role type
Helpdesk Executive
Builds
IT support services for organizational end-users
Domain
Commercial Real Estate / IT Operations
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, ticketing system management, user account setup, networking fundamentals (TCP/IP, DNS, DHCP), Windows and Mac OS proficiency, Microsoft Office 365 and Active Directory experience, mobile device management basics
Preferred skills
CompTIA A+, ITIL Foundation, or Microsoft certifications
Responsibilities
Respond to support requests via phone, email, or ticketing system; diagnose and resolve technical issues; log and manage support tickets; guide users through solutions and provide basic training; perform routine system checks and hardware setup
Seniority
Junior, hands-on IC