End-User Support Technician
Core
Provides technical support for hardware, software, and systems to ensure a reliable end-user experience within a real estate services company.
Role type
End-User Support Technician
Builds
Reliable IT infrastructure and user productivity for internal staff
Domain
Real Estate Services / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software installation, peripheral configuration, system performance analysis, IT service management, technical documentation, user training, remote support, on-site troubleshooting, CMS/SharePoint management
Preferred skills
Bachelor's degree, 2+ years of related experience
Technologies
CMS, SharePoint
Responsibilities
Resolves complex end-user issues including software installations and system troubleshooting; Assists in IT service management to ensure timely incident resolution; Develops and updates technical documentation and user guides; Provides user training on IT systems and self-service resources; Installs, configures, and maintains desktops and peripherals; Troubleshoots non-routine issues remotely or on-site; Resolves issues referred by help desk support; Maintains accuracy of end-user content in CMS/SharePoint
Seniority
Individual contributor with limited supervision, may mentor less experienced members