Helpdesk Support
Core
Provide full administrative support to on-site engineering teams, coordinate the helpdesk system, and manage financial documentation for facilities maintenance projects.
Role type
Helpdesk Administrator / Facilities Support
Builds
Facilities maintenance operations and client reporting
Domain
Commercial Real Estate / Facilities Management
Deliverable
dashboards & analysis
Required skills
Helpdesk ticket management, financial documentation, client liaison, report generation, system administration, purchase order processing, timesheet management, risk assessment documentation
Preferred skills
SAP, Corrigo, Microsoft Office (Word, Excel, Outlook), AAT qualifications
Technologies
Vixen, Concept, SAP, Corrigo, Microsoft Office
Responsibilities
Manage and control all helpdesk calls/tickets and daily system operation; Produce daily/weekly progress reports on tasks (lighting, power, etc.) for clients; Liaise with engineers to investigate and relay problem information; Raise quotes and purchase orders on the Vixen system; Maintain updated filing systems for POs, delivery notes, and service sheets; Ensure completion of QA records including timesheets and absence forms; Assist with budget control, profit and loss reporting, and debt management.
Seniority
Individual Contributor
