Operations Manager
Core
Lead and oversee a diverse team of specialists in data analytics, training, and engineering operations to ensure quality, timeliness, and client satisfaction.
Role type
Senior Operations Manager (People Leadership)
Builds
Operational processes, team capabilities, and client service delivery across data, training, and engineering functions
Domain
Commercial Real Estate / Facilities Management / Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, operational excellence, strategic alignment, process improvement, stakeholder management, problem-solving, performance management, talent development, ambiguity navigation, quality assurance
Preferred skills
Corrigo platform expertise, Power BI, BMS, SharePoint, training development, data analytics, engineering processes, PMP/Six Sigma/Lean certification, global/matrixed organization experience
Technologies
Corrigo, Power BI, BMS, SharePoint
Responsibilities
Lead, mentor, and develop Team Leads and their respective teams; Oversee day-to-day operations and establish KPIs; Translate leadership roadmap into actionable team goals; Serve as escalation point for complex client issues; Ensure compliance with data protection and safety protocols
Seniority
Senior, hands-on IC with people leadership focus
