Application Support Analyst
Core
Provides deep technical support for LaSalle's custom-built applications and data platforms, acting as the escalation point for complex incidents.
Role type
L1/L2 Application Support Analyst
Builds
Custom-built applications and data platforms for LaSalle (real estate investment management)
Domain
Real estate investment management / Financial services technology
Deliverable
Production ML models | product features | dashboards & analysis
Required skills
Root cause analysis, SQL querying, incident management, database investigation, monitoring tool usage, technical documentation, stakeholder communication
Preferred skills
Cloud platform experience (Azure), real estate investment platform knowledge, ITIL certification
Technologies
SQL, NoSQL, Datadog, Splunk, Azure Monitor, Microsoft Azure
Responsibilities
Investigate and resolve escalated incidents within SLA targets, query databases to identify data integrity issues, monitor platform health dashboards, support UAT and regression testing, facilitate incident bridge calls, drive problem management initiatives to eliminate root causes, maintain technical runbooks and escalation trees
Seniority
Mid-level, hands-on IC