Problem Analyst
Core
Senior IT Problem Analyst driving root cause analysis (RCA) and production stability for critical software and infrastructure systems.
Role type
Senior IC problem management analyst
Builds
System resilience and permanent fixes for IT solutions
Domain
IT Operations / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis (RCA), ITIL Problem Management, incident lifecycle management, distributed systems knowledge, cloud environments (Azure), SQL databases, API integration analysis, log analysis (Splunk, ELK, Dynatrace, AppDynamics), monitoring dashboards, process improvement, stakeholder communication, mentorship
Preferred skills
Experience with global 24/7 operations, knowledge of ServiceNow/BMC Remedy/Jira, bias for action
Technologies
Azure, SQL, Splunk, ELK, Dynatrace, AppDynamics, ServiceNow, BMC Remedy, Jira Service Management
Responsibilities
Own end-to-end problem management lifecycle, perform deep-dive RCA on recurring incidents, monitor incident trends to detect patterns, facilitate post-incident reviews, maintain knowledge base articles and runbooks, mentor junior analysts
Seniority
Senior, hands-on IC
