Applications Support Sr Analyst - C12 - CIUDAD DE MEXICO
Core
Senior Application Support Analyst providing technical and business support for Citi Applications, ensuring stability, efficiency, and effectiveness for users and the business.
Role type
Senior IC Application Support Analyst
Builds
Production application systems and support environments for Citi's business operations
Domain
Financial Services / Application Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Application support, risk reconciliation, technical documentation, contingency planning, stakeholder liaison, service level management, team coaching, process improvement, issue tracking, programming languages
Preferred skills
AI tools experience, automation of manual processes
Technologies
Problem Management Tools, issue tracking tools
Responsibilities
Provide quick resolutions to application issues and drive stability improvements; Perform start of day checks, continuous monitoring, and regional handover; Execute same day risk reconciliations; Develop and maintain technical support documentation; Formulate scope and objectives for complex application enhancements; Partner with development teams to prioritize bug fixes; Participate in application releases from testing to production; Act as liaison between users, internal technology groups, and vendors; Coach and train new recruits; Assess risk and impact of production issues and escalate to management
Seniority
Senior, hands-on IC with autonomy
