Customer Service Representative
Core
Handle order processing from receipt of Purchase Orders through delivery and invoicing for spare parts and equipment, while facilitating communication between customers and internal teams (sales, factory, tech support, logistics).
Role type
Customer Service Representative (Order Processing)
Builds
Order fulfillment and customer service workflows for surface treatment and precision fluid dispensing equipment
Domain
Electronics manufacturing / Industrial equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, customer interaction, problem solving, process improvement, relationship management, multi-tasking, SAP/C4C interaction, Microsoft Office proficiency
Preferred skills
Dutch/French/German language skills
Responsibilities
Facilitate communication between customers and internal teams; handle pre-sales and post-sales service functions; generate spare part quotes and perform order entry; manage order status and planning activities; use C4C case management to document customer interactions
Seniority
Mid-level, hands-on IC