Customer Care Representative (Portuguese-Speaking) - based in Madrid
Core
Handling customer orders, managing returns and backorders, issuing invoices, and providing support to the sales force for a MedTech company.
Role type
Customer Care Representative (Portuguese-Speaking)
Builds
Order fulfillment, invoice processing, and customer support workflows
Domain
Healthcare / MedTech
Deliverable
client delivery
Required skills
SAP (4/HANA), Excel (pivot tables, Vlookup), Portuguese (native/fluent), English (B2+), order management, invoice management, returns processing, customer support, complaint handling
Preferred skills
EDI usage, MedTech environment experience
Technologies
SAP, EDI, Excel
Responsibilities
Handling customer orders and monitoring delivery, managing reintegration of technician bags and used parts, managing backorders and customer returns, issuing and checking electronic invoices, providing customer support to the sales force, managing complaints
Seniority
Mid-level, hands-on IC