Associate Customer Success Manager, OOH Advertising
Core
Associate Customer Success Manager for T-Ads SaaS product, focusing on nurturing customer relationships, ensuring satisfaction with OOH advertising services, and driving retention and loyalty.
Role type
Associate Customer Success Manager (SaaS)
Builds
T-Ads SaaS platform for buying and selling traditional OOH advertising
Domain
Advertising / Technology
Deliverable
product features
Required skills
Business Management, Customer Relationship Management (CRM), Customer Success Management (CSM), Data Analysis, Project Management
Preferred skills
Strategic Thinking
Technologies
T-Ads SaaS
Responsibilities
Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services. Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements. Proactively address customer issues and concerns to enhance their overall experience. Analyze customer usage patterns and feedback to identify opportunities for improvement and growth. Provide training and support to customers on the effective use of T-Mobile's advertising services. Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
Seniority
Associate (2-4 years experience)
