Associate Customer Success Manager
Core
Associate Customer Success Manager supporting enterprise brands in using Bynder's DAM platform to drive content experiences and business outcomes.
Role type
Associate Customer Success Manager (SaaS)
Builds
Customer adoption, engagement, retention, and growth for Bynder's DAM platform
Domain
SaaS / Digital Asset Management (DAM)
Deliverable
product features
Required skills
Customer relationship management, digital outreach, product adoption strategies, retention management, cross-functional collaboration, data management, process optimization, commercial mindset, technology affinity, organizational skills
Preferred skills
Experience with DAM platforms, MarTech software, SMB customer support, scaled digital-first CS programs, AI tools, Customer Success tools (Planhat, Hiver), Salesforce, Microsoft Office, Google Workspace
Technologies
Salesforce, Microsoft Office, Google Workspace, Planhat, Hiver, AI tools
Responsibilities
Proactively engage customers via digital channels to drive adoption and value; Educate customers on DAM best practices and platform features; Execute automated customer journeys and engagement initiatives; Monitor customer health to support retention and renewal; Identify expansion opportunities and collaborate on growth; Gather and share customer feedback to improve product and experience; Collaborate with cross-functional teams (Product, Support, Finance, etc.); Maintain accurate customer data in systems; Optimize internal CS workflows and digital engagement strategies.
Seniority
Associate (1-3 years experience)