Customer Service Manager
Core
Oversee international Customer Service teams for Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence and customer satisfaction.
Role type
Senior Customer Service Manager
Builds
Order acceptance, sales order entry, and customer support processes
Domain
Industrial technology manufacturing (machine vision, imaging sensors)
Deliverable
client delivery
Required skills
International team management, ERP systems (SAP), order processing, RMA handling, trade compliance screening, cross-functional communication
Preferred skills
Experience in technology manufacturing, managing diverse international teams
Technologies
SAP, MS Office (Outlook, Excel)
Responsibilities
Manage international Customer Service Representatives across Canada, Japan, and Germany; verify purchase orders; enter and maintain sales orders in ERP; process customer returns; vet new customers for trade compliance; communicate order updates to sales and customers; answer non-technical customer inquiries
Seniority
Senior, hands-on IC