Customer Service Representative / Order Processing / Order Fulfilment
Core
Handle pre-sales and post-sales service functions, process returns (RMA), create and maintain sales/service orders, and resolve customer issues for Lam Research's global operations.
Role type
Senior Customer Service & Order Management Specialist
Builds
Sales orders, quotations, delivery orders, service orders, and customer-owned material refurbishment orders
Domain
Semiconductor equipment manufacturing / Supply chain
Required skills
SAP R/3 SD Module, Customer Service Order Processing, Analytical skills, Problem solving, System skills, Report generation, Data reconciliation
Preferred skills
Aftermarket Spares Operations, Automotive industry, Reverse value chain/repair operations, Lean/process improvement
Technologies
SAP R/3, SAP HANA, Esker, Winshuttle
Responsibilities
Interact with customers to handle pre-sales and post-sales service functions; Process returns (RMA), servicing, and exchanges; Create and maintain Sales Orders, Quotations, Delivery orders, and Service Orders; Place orders and provide pricing/availability/order status information; Conduct audits of Global orders to ensure processing accuracy; Analyze reports and metrics to identify root causes and execute corrective actions; Prepare weekly, monthly, and quarterly reports including KPIs and Operational Metrics.
Seniority
Mid-Senior (4+ years experience)
