Customer Service Representative
Core
Manage customer service activities including order entry, support, and delivery management for specific customers via phone, email, and dedicated websites.
Role type
Customer Service Representative
Builds
Order management and customer support processes
Domain
Industrial manufacturing / Automotive
Required skills
Order processing, contract review, expediting, rescheduling, customer relationship management, SAP order management system proficiency, bilingual communication (English/Spanish)
Preferred skills
Strategic thinking, results orientation, organizational capability building, digital mindset, leadership attributes
Technologies
SAP
Responsibilities
Handle order entry and support functions involving pre and post order management; Interface with customers and sales representatives on product delivery and order management issues; Provide timely responses to internal and external customers regarding inquiries, price, and delivery requests; Manage and respond to all customer requests within dedicated customer websites; Analyze, track, and understand customer behaviors and communications throughout the production process; Print and distribute daily reports and update charts for key business measures as needed; Demonstrate competency level of product, production process and capabilities as well as the SAP order management system; Serves as project leader in matters of major customer performance; Maintain strong customer relationships by designing and implementing new processes to improve customer relationships.
Seniority
Entry-level to Mid-level
