Customer Service Representative
Core
Operational interface managing the order-to-cash cycle, including quotations, order entry, delivery coordination, and after-sales support for industrial power management products.
Role type
Senior Customer Service Representative (Order Management)
Builds
Order-to-cash process quality and customer experience for data center, utility, and industrial markets
Domain
Industrial manufacturing / Power management
Required skills
Quotation management, Contract review, Order entry, Backlog management, Delivery coordination, Shipping coordination, After-sales support (RMA/returns), Payment follow-up, ERP proficiency, Cross-functional collaboration
Preferred skills
Engineering or supply chain background, MfgPro/SAP experience, Continuous improvement mindset
Technologies
ERP systems (MfgPro, SAP), Microsoft Office (Excel, Outlook, Word), Customer portals
Responsibilities
Prepare and process requests for quotation, Review customer purchase orders against contracts and compliance requirements, Monitor committed delivery dates and coordinate with supply chain, Coordinate stock allocation and shipping instructions, Act as first contact for delivery, invoicing, or quality complaints, Support clean order-to-cash process by verifying billing readiness and resolving invoice discrepancies
Seniority
Mid-level, hands-on IC